Policy

Deposits & cancellations

This is a one-person studio. When an appointment is missed the time cannot be given to anyone else, so these terms exist to keep the diary workable — not to catch anyone out. They are deliberately short.

The deposit

Booking takes a 50% deposit. It is not an additional charge — it comes off your final bill, and you pay the remainder in the studio on the day.

Choosing a time holds it for you straight away, before any payment, and it stays held while you finish paying. If the payment is not completed the hold lapses and the slot goes back into the diary.

Changing or cancelling

Cancel more than 24 hours before your appointment and your deposit is refunded in full, automatically — you do not need to ask, and Olga does not need to be at her phone. It goes back to the card you paid with, and your bank usually takes three to five working days to show it.
Cancel within 24 hours and the deposit is kept, because the time can no longer realistically be rebooked.
If the studio has to cancel or move your appointment for any reason, your deposit is always returned in full, whenever that happens.

You can cancel yourself from your bookings — no phone call, no awkward message. If a refund is due it starts the moment you cancel — nothing to claim, and no waiting on a reply.

Running late

Let us know if you can. Appointments are spaced rather than stacked, so a few minutes is usually fine. If you arrive so late that your treatment no longer fits the slot, it may need to be shortened or rebooked.

Missed appointments

A missed appointment with no contact is treated as a late cancellation, and the deposit is kept. It happens; it is not held against you.

Out-of-hours appointments

If you request a time outside normal hours and it can be accommodated, an out-of-hours fee of £25 is added to the bill. You will always be told the total before anything is confirmed, and you can decline at that point.

Patch tests

Eyelash and eyebrow tints need a patch test at least 48 hours in advance. It is free and takes a couple of minutes. If you arrive for a tint without a valid patch test on record, that part of the appointment may have to be rescheduled — this is a safety requirement, not a preference.

Questions

Anything here that doesn't fit your situation, just ask when you book — the notes field gets read.