Legal
Terms
These terms apply when you book an appointment with Who Cares, a one-person beauty studio in South Shields · NE33.
Booking
Choosing a time holds it for a short period while you pay. Your appointment is confirmed once a 50% deposit has been taken, and you will receive an email confirming it along with the full studio address.
If payment is not completed within that holding period the slot is released so other people can book it.
Prices
Prices are those shown on the treatments page at the time you book, and the price of your treatments is fixed at that moment — a later price change does not affect a booking you have already made.
Some treatments are quoted rather than fixed. Nail art starts at £5 and depends on the design; repairs are free within a week of your appointment and chargeable after that. Where a treatment is quoted, you will be told the price before any work begins.
Payment
The deposit is taken online by Stripe. The balance is paid in the studio on the day. Card details are handled entirely by Stripe and are never seen or stored by Who Cares.
Cancellations
Cancel more than 24 hours ahead and your deposit is refunded in full. Inside that window it is kept. Full detail is on the deposits and cancellations page, which forms part of these terms.
Your responsibilities
- Tell us about allergies, skin conditions, medication or anything else that could affect a treatment. If in doubt, mention it — it is never a nuisance.
- Have a patch test at least 48 hours before any tinting treatment. This is a safety requirement and an insurance condition.
- Arrive on time. Arriving late may mean your treatment has to be shortened or rebooked.
Refusing or stopping a treatment
A treatment may be declined or stopped where it would not be safe — for example an active skin infection, a reaction during a patch test, or where required information was withheld. Where that happens through no fault of yours, you are not charged, and any deposit is refunded.
Results
Beauty treatments vary from person to person, and nail wear depends on how hands are used afterwards. Repairs are free within a week of your appointment — please just ask.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot legally be limited. Your statutory rights as a consumer are unaffected.
Changes
These terms may change. The version that applies to your appointment is the one published when you booked it.
Governing law
These terms are governed by the law of England and Wales.